JOB FOR MEDICAL RECORDS/INFORMATION OFFICER Vacancy for Customer Service Officer at IBFCAlliance Limited

IBFCAlliance Limited - Our client is a Premier Clinic and Hospital that provides ophthalmologic care in Nigeria and focused on providing excellent and quality eye care services through efficient training and education, with patient satisfaction and well-being.

Our client is recruiting to fill the position below:

Job Title: Customer Service Officer
Location: Lagos State

Job Descriptions
The Customer Service officer is the hospital gatekeeper responsible for delivering excellent service to patients and maintaining high customer satisfaction.
He/She is also the custodian of the Hospital Record Management System/Customer Relations Management and is responsible for maintaining a high level of confidentiality of patient information.

Duties and Responsibilities
General Administrative Work:
Open and maintain patient records
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Place or cancel appointments
Keep patient records and file documents
Utilize computer technology to manage patient records
Manage patient information and other pertinent information such as addresses and phone numbers
Advise patients on company information
Compile reports on overall customer satisfaction
Resolve customer complaints via phone, email, mail or social media

Communication:
Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
Greet customers warmly and ascertain problem or reason for calling
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Work with Hospital Admin Manager to ensure proper customer service is being delivered

Calendar and Agenda:
Manage and schedule meetings for the Hospital MD
Manage requests for meetings by key stakeholders or other

Application Closing Date
12th February, 2019.

How to Apply
Interested and qualified candidates should send their Application and CV to:
[email protected] FOR MEDICAL RECORDS/INFORMATION OFFICER
Vacancy for Customer Service Officer at IBFCAlliance Limited

IBFCAlliance Limited - Our client is a Premier Clinic and Hospital that provides ophthalmologic care in Nigeria and focused on providing excellent and quality eye care services through efficient training and education, with patient satisfaction and well-being.

Our client is recruiting to fill the position below:

Job Title: Customer Service Officer
Location: Lagos State

Job Descriptions
The Customer Service officer is the hospital gatekeeper responsible for delivering excellent service to patients and maintaining high customer satisfaction.
He/She is also the custodian of the Hospital Record Management System/Customer Relations Management and is responsible for maintaining a high level of confidentiality of patient information.

Duties and Responsibilities
General Administrative Work:
Open and maintain patient records
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Place or cancel appointments
Keep patient records and file documents
Utilize computer technology to manage patient records
Manage patient information and other pertinent information such as addresses and phone numbers
Advise patients on company information
Compile reports on overall customer satisfaction
Resolve customer complaints via phone, email, mail or social media

Communication:
Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
Greet customers warmly and ascertain problem or reason for calling
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Work with Hospital Admin Manager to ensure proper customer service is being delivered

Calendar and Agenda:
Manage and schedule meetings for the Hospital MD
Manage requests for meetings by key stakeholders or other

Application Closing Date
12th February, 2019.

How to Apply
Interested and qualified candidates should send their Application and CV to:
[email protected]

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