CALL CENTRE SUPERVISOR FULL TIME EMPLOYMENT IN LAGOS

Total Health Trust Limited (THT), Nigeria’s leading Health Maintenance Organization (HMO) was founded in 1997 and commenced operations in June 1998. Renowned by our stakeholders for our reliability, we have been connecting our members to healthcare providers since 1998. Our unrivalled 18 years industry track record has seen us build a formidable reputation in Nigeria and we remain the HMO of choice for over 300,000 members and over 500 corporate clients and government institutions. We were the first HMO to be registered in Nigeria and 18 years later, we are still number one in the market. We are one of the very few HMOs that can boast the financial and technical backing of a world class company – Liberty Health (a member of the Liberty Group).

We are recruiting to fill the position below:

Job Title: Call Centre Supervisor
Location: Lagos State, Nigeria
Job Type: Full-time

Job Description
Receive calls from members or employer groups and providers and prospective clients
To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
Monitor employee productivity and provide constructive feedback and coaching
Prepare and submit performance reports
Organize workflow and ensure that employees understand their duties or delegated tasks
To adhere to and live the organizational value.

Qualifications
BSc / BA in Management or relevant discipline will be considered an advantage
Proven experience as supervisor or relevant role
Familiarity with company policies and legal guidelines of the field
Ability to learn a variety of job descriptions
Excellent communication and interpersonal skills
Outstanding organizational and leadership skills
Good knowledge of MS Office.

Other requirements:
Good organizational and planning capabilities
Innovative and quick thinking capabilities
Innovativeness
Leadership and Guidance
Decision Making skills
Integrity
Optimum Utilisation of Resources
Adaptive, expertise, Result-Oriented, Relationship Skill
Delegation skills
Strategic.

Application Closing Date
8th January, 2020.

How to Apply
Interested and qualified candidates should click here to apply Within

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